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I've made an order. What now?
You will be charged when you place your order. All successfully placed orders will receive an email confirmation of the charges.
Where is my order?
Once your order ships from our warehouse, you will receive a shipping confirmation email with tracking information.
If you have not received an update after two consecutive weeks, please email support@Hive.gg
Remember to check your spam folder just in case you haven’t added our email to your contacts.
How much does shipping cost?
Shipping costs are based on the weight of the package and the location being sent to.
What currency are your prices in?
All prices are listed in US Dollars.
Duty fees and import taxes are not included in your order total.
Any import duties and taxes are charged once the package has reached the destination country, and the recipient of the package must pay these charges as customs policies vary from country to country.
If you have any questions about customs charges, you are advised to contact your local customs office for more information.
What is your return policy?
We do not offer returns at this time. All sales are considered final.
I ordered the wrong size?
After an order has been placed, you can change your size in a short window of time.
If you have already received your tracking number, we cannot make adjustments to your Order’s contents. If you have not received your tracking information, please email us, support@Hive.gg, as soon as possible so our team can assist you, And we are happy to make adjustments to your purchase if the item is available.
Can I cancel my Order?
Unfortunately, orders cannot be canceled once processed.
Please send us an email at support@Hive.gg, and our team is happy to assist you!